Have you ever taken a minute to look at your practice as a whole and ponder: how mature is this business? Do we introduce technology as a means to an end, or do we have a good strategy in place that steadily drives the firm forward? Is IT keeping up with the pace of change?

IT is often overlooked and isn't given the attention it deserves. Luckily, accountants are beginning to adopt a more forward-thinking approach to help improve processes internally and client interactions externally. For practices to lead and reach IT maturity, they need to recognise that IT is built up in a number of layers. 

Adoption new technology in business has many advantages, but there are several phases that you need to move through when it comes to modernising. We’ll deep dive into:

1. Checking your foundations
2. Assessing your teams’ needs
3. System integration
4. Analytics and reporting

5. Automation

Let's take a deeper look at each phase. 

Phase 1: Check Your Foundation

Do you have a good foundation in place? Do you need to invest more in IT? Do people across the practice value IT and like it? Are your staff and clients frustrated by a lack of investment and focus on IT maturity?

A lot of businesses don’t have time for anything outside of day-to-day operations. Updates to infrastructure get delayed and there is no clear strategy on how best to use IT. Often, there is a lack of any real pressure to advance with technology, so it just doesn’t happen. Systems are disparate and a lot of the time some are better and more useful than others, depending on how well they are governed and how much attention they get. On top of this, the desktop estate is often messy. Some users have laptops, others have desktops, and particularly in the current climate, this doesn’t work anymore.

Before you can avail of the benefits of modernisation you must have a solid base to work off, this means an infrastructure that is capable of scale and can run at the pace of modern technology and applications. It is vital to ensure security and data regulation is managed in a robust fashion so that user experience isn't impacted whilst ensuring security is at the level it needs to be to protect the practice and it's clients data.

For practices looking to reach IT maturity and drive the business forward with technology, first and foremost they need to:

  • Move to the cloud & Microsoft 365 (a cloud first approach)
  • Have proficient IT support (IT should be responsive and proactive)
  • Ensure every user has a laptop
  • System must be kept up to date and migrated if not

Phase 2: Assessing Your Teams’ Needs

Is it easy for your employees to collaborate within teams and across departments? Collaboration has never been more relevant. Whether communicating across departments or building on informal working relationships, there has been an increase in the need for effective collaboration tools. The accountancy world isn’t what is used to be, where accountants mostly worked on compliance issues, crunching numbers in their individual offices. Adopting new technology in businesses is crucial for teams to communicate and collaborate on work instantly and efficiently. 

As client meetings have changed forever these tools such as Microsoft Teams are also needed to be able to effectively and reliably collaborate with clients. 

Collaboration doesn’t just involve ‘teamwork’ anymore – it’s so much bigger than that. Working within your team, across departments, or with your client, requires a complete collaborative environment:

  • Full adoption of Microsoft Teams for collaboration internally and externally
  • Instant document management and sharing in the Cloud
  • Integrated telephony through Microsoft Teams
  • Meeting room integration (same experience for someone in the office vs home)
  • High quality meetings with sharing and consistent experience for all

Phase 3: System Integration

Do your systems talk to each other? Are they well integrated and easy to use together?

Having spoken to many accountants about their challenges and why they are reluctant to change, every single one says the same thing: manual processes and outdated systems are blocking change. Unfortunately, so many processes are plagued by legacy software and inefficiencies which is costing accountants a lot of money. Adopting new technology in business can fix this.

Best of breed tools allow for:

  • System integration, connecting disparate software systems. E.g. the personal tax process fully integrated within CCH/Digita or whatever your compliance software.
  • Application optimisation
  • Process improvement and automation

Phase 4: Analytics and Reporting

Do you have instant access to live dashboards of analytics across the practice, departments and clients? Having a single and centralised view of practice-wide activities, from client take-on/KYC, to time, expenses, and financials is just a dream for many accountants. Many firms that are looking to reduce WIP across chargeable clients, or lower the cost of service lines, are struggling to make these changes because seeing these numbers together is too elusive. It doesn’t need to be this way.

Adopting new technology in business can give you access to dashboard analytics tools that integrate and support your core practice management applications:

  • Reduces time spent on managing the numbers from different applications
  • Staff can spend time on analysing data not creating
  • Helps for monthly board meetings and daily management to look at a multi-dimensional view of all activities across the practice in real time through dashboard analytics tools
  • Makes an impact when each of the accountant’s customers have their own dashboard analytics, because then the accountant becomes really important to the business.

Phase 5: Automation

Are you aware of IT automation opportunities that can add value to your practice? Many firms haven’t advanced with IT automation software in any areas of the business. Processes are often old-fashioned and a lot of decision makers see the cost but not the value.

But client expectations are more demanding. They want easy interactions with their accountants, with improved accessibility. Accountants are expected to evolve and ultimately ‘future proof’ with IT maturity tools.

Intelligent Automation and Robotics Process Automation (RPA) is paving the way in terms of adopting new technology in business. The digital front door attributes:

  • Embedded IT automation platform for the standard applications
  • An easy and dynamic client portal
  • Significant reduction in manual data entry
Adopting New Technology In Business with T-Tech 
Look at these phases as your Maturity journey. A scale that allows you access to how mature you practice is. How many points have you checked off?
If you’re looking to get a deeper analysis of how you rank, or if you’re ready to start modernising, get in touch with our experts. At T-Tech, we’re experts in helping accountancies future-proof their practices. Book a meeting today and start adopting new technology in business!
Book a meeting and get an idea of how to future-proof your practice. 

OTHER NEWS

Climbing the ranks of global MSPs: Celebrating T-Tech's Highest Ever Entry in the MSP 501 Awards!

We are thrilled to announce that T-Tech has achieved its highest-ever ranking in the prestigious MSP 501 awards 2024, coming in at number 340! This recognition celebrates the best Managed Service Providers (MSPs) in the world and being listed among...

READ MORE

T-Tech Wins Prestigious IT/Telecoms Support Award at Go:Tech Awards 2024

In a resounding testament to our dedication to our clients and innovative solutions, T-Tech has clinched the IT/Telecoms Support award at the Go:Tech Awards 2024.

The Go:Tech Awards, renowned for spotlighting the best of the UK's technology...

READ MORE

Be Ready for the Automation Revolution

Its clear automation has the power to revolutionise the UK accountancy sector, empowering accounting firms to unlock their full potential. At the recent ICAEW Annual Conference AI was a hot topic and speakers spoke of practical applications of its...
READ MORE

Microsoft Copilot: what is it, why does it matter and what you need to know

You may have heard the words Microsoft Copilotbeing used when looking at recent trends in AIWell, the new AI offering from Microsoft is being released next year. Microsoft are betting big on Copilot, having invested 13 billion dollars over the...

READ MORE

Explore Microsoft's Copilot

Are you ready to revolutionize the way you do accounting? Imagine streamlining your accountancy practice, boosting productivity, and delivering exceptional results for your clients, all with the power of artificial intelligence. Microsoft's Copilot...

READ MORE

Streamline Success: 4 Lessons from the Intapp Webinar

Staying ahead in the accountancy industry is not just about crunching numbers; it's about embracing innovative solutions. More than just a recap, this blog will show the key takeaways of using a document management system from Intapp, which can shed...

READ MORE

Microsoft 365 Copilot is coming but is your organisation ready?

Technology is rapidly evolving and many industries like the accountancy industry are embracing the advantages it has to offer. Microsoft has finally introduced their ground-breaking AI tool namely Microsoft 365 CoPilot, designed to transform...

READ MORE

T-Tech Ranked on Channel Futures 2023 prestigious MSP 501 list

T-Tech has been named as one of the world’s premier managed service providers in the prestigious 2023 Channel Futures MSP 501 rankings.

READ MORE

10 questions accountants should ask their IT provider

As businesses increasingly rely on technology to operate efficiently, it's important for accountancy firms to have a reliable IT provider to help manage their systems. However, finding the right IT services for accountants and the right IT provider...

READ MORE

Why Antivirus and 2FA Alone Won't Suffice for an IT Security Strategy

Antivirus and two-factor authentication (2FA) are two commonly used security measures in the world of cyber security. While these measures can be effective when used properly, they should not be relied upon as the sole security strategy for several...

READ MORE

The Power of AI in Accounting: A Game-Changer

Artificial intelligence (AI) has been transforming various industries for several years now, and the accounting industry is no exception. AI has the potential to significantly improve the efficiency and accuracy of accounting tasks, and it's time...

READ MORE

Practice Gateway: T-Tech’s answer to moving beyond the MTD conundrum

“For 30 years we’ve had the self-assessment tax return ‘season’ – a complete slog for tax teams to endure and navigate. That time is about to end, in dramatic change.”

READ MORE

Time to close the books on traditional accounting and upskill with automation

The accountancy market is going through unprecedented times. There is significant client demand, pressure on fees, and the market for recruitment means salaries are going up, and people have less loyalty toward their employers. Recruitment for the...

READ MORE

T-Tech 2022 Wrapped is here. Here are our most memorable moments.

To say this year has been busy would be an understatement. We have had a jampacked year full of highs and lows (but mostly highs!), so let’s take a look back at some of the highlights.

READ MORE

Over half of UK accountancy firms are making technology solutions a priority, report finds

More than half of UK accountancy firms are making technology solutions a priority over the next 12 months, but 88% feel overwhelmed about the options available.

READ MORE

Daniel Teacher named One To Watch in The LDC Top 50 Most Ambitious Business Leaders programme

Daniel Teacher, Managing Director of T-Tech, has been named as a One To Watch in The LDC Top 50 Most Ambitious Business Leaders programme for 2022.

READ MORE