Innovation-led insurer, First Central Group, onboards Blue Prism’s cloud-based digital workforce to increase agility, with the help of T-Tech as their IT Partner.
Strategic growth plans powered by enterprise-wide intelligent automation capabilities

Looking to further increase its agility, fast-growing insurer, First Central Group, is widening its adoption of intelligent automation using Blue Prism’s turnkey cloud platform.

First Central Group prides itself on applying advanced technologies to its business in order to fuel its 30% year on year growth. Already, Blue Prism digital workers are contributing to this goal by enabling the insurer to iteratively broaden its underwriting footprint without increasing risk exposure. By automating fraud checks on new policy applications within the first 24 hours, First Central has been able to increase the volume of new policies it can check by a factor of ten.

As potentially fraudulent applications are flagged so early in the cycle, exposure is being successfully reduced in tandem, creating a double win. Over the course of just seven months, the new automated processes have scaled from just a few verification rules to more than 30 helping the insurer process potential fraud matches on over 50,000 policy applications.

As a digital business First Central recognises that 24/7 high volume operations carry additional risks that cannot easily be mitigated by traditional controls. Another source of value being released from the use of the Blue Prism Cloud platform is the verification of the high volume, automated renewal process. With the support of Blue Prism’s partner, IT and automation consultancy, T-Tech, the First Central team are able to check for accuracy the issue of over 3,000 renewal invitations daily in just a two hour window. Most importantly, the new process can verify each and every renewal notice, removing the need for costly, time intensive manual work downstream to correct anomalies and reduce the risk of a regulatory incident.

With a clear record of success First Central Group is extending deployment of digital workers into an ever-wider range of processes and functions including HR and Finance. The impact of this program is far reaching.

“Intelligent Automation means so much more for us than an efficiency tool. We are building an entirely new technical competency into our business so that it becomes part of our DNA. This not only changes operational execution but importantly changes management mindset about the art of the possible and strategic decision making,” said CIO of First Central Group, John Davison.

Adoption of intelligent automation within the insurance industry is growing rapidly, seeking not just to create simple efficiencies, but to capitalise on vast pools of data analytics and mobilise these to take real-time actions based on insights. From creating a smoother, faster claims process to supporting more aggressive underwriting strategies and removing friction between parties in the eco-system network, Blue Prism’s global community of insurance customers is spearheading a long-term change in the industry.

“A new generation of tech-savvy insurers is disrupting what was traditionally known as the most cautious of all industries. The award-winning team at First Central Group is at the head of the pack in raising the benchmark for applying intelligent automation to push the boundaries of innovative practices in insurance. We are excited to see how Blue Prism Cloud’s fully integrated capabilities are able to accelerate speed to value for First Central’s ambitious team,” said Terry Walby, CEO, Blue Prism Cloud.

You can find the original press release here.


An award winning night for T-Tech at the ITE Awards

In the 12th year of the prestigious European IT & Software Excellence Awards, T-Tech were crowned with the Innovating Managed Service Solution of the Year award. 


Strong IT Systems + Tech Savvy Accountants = Safe, Secure and Satisfied Clients


Level up with Windows 11

The wait is over. Windows 11 has launched today – 5th October – and if you’re on a Windows 10 PC, you are eligible for a free upgrade right now.


Common IT Challenges in the Accountancy Sector

From performing basic accounting functions, to automating repetitive tasks, technology is vital to improving efficiency and productivity within the accountancy sector.


Document Management: Alright isn't good enough.

The most complimentary things we hear accountants say about their practice’s Document Management system are: “It's all right” & “It does the job.” 


Zoom vs Teams: Tale as old as time, but is there really a winner?

Since the start of the great shift to working from home, we have all become very familiar with two essential collaboration & communication platforms: Zoom and Teams. Naturally, this has led to an obsession of pitting the two against each other in...


T-Tech ranked for fourth year on Channel Futures prestigious MSP 501 list

For the fourth year running, T-Tech is delighted to be named as one of the world’s premier managed service providers in the prestigious 2021 Channel Futures MSP 501 rankings.  


7 common cyber security mistakes that are easily fixable

Cybercriminals and hackers are always trolling businesses. They exploit common mistakes and flaws to systems, then steal or hold the business ransom. These scenarios are increasing and at an alarming rate, so don’t let your business be an easy...


Your Business Magazine: 5 top tips to solve your IT headaches

In an exclusive feature for 2021's Your Business Magazine, we spill our secrets on the long-term monetary savings and gains in efficiency, when IT is handled by the right people. 


Getting good foundations in with T-Tech

In an exclusive interview with Chris Cairns, partner at Alliotts LLP, Chris reveals what it's like to work with T-Tech as their MSP, how they collaborate across the business, their reaction to Covid-19, and what the future of technology looks...


From remote to hybrid: the flexible future of work

Hybrid working. Something that was rarely discussed before the pandemic began. Now, hybrid and flexible working is almost a given across most industries. Collaboration is crucial as we move toward the hybrid format, and businesses need to...


Switch to excelling, not just surviving next tax season

Another tax season has been completed. It seems to come around so quickly, with all the changes promised after last year ending up at the bottom of the pile, and before you know it, it’s here again. An infinite cycle of increasing client demands,...


Layer up with Automation

The accountancy industry is at a crossroad – evolve or be left behind. With increasing client demands alongside old-fashioned processes, the industry is in trouble of stagnating. In order to meet new expectations of both clients and the industry,...


Let's get intelligent, business intelligent.

As we continue on the path to maturity at the fourth phase, we address the reporting problem that is common amongst many accountancy practices.


Do your systems talk to each other?

System integration, “single panes of glass”, practice analytics, practice management and the tools needed to simply get the job done… it is a lot of plates to be spinning. Not to mention endless chances to fall short on data management, GDPR,...


How to eliminate communication & collaboration silos

How easy is it for your employees to collaborate effectively, within their own teams and across departments?

The way in which accountants, bookkeepers, and departments collaborate in accounting firms is evolving. Traditional methods of...