Determining whether outsourcing your IT is the right choice for your business can be a tricky decision. You might have your own in-house IT team and you might not have ever entertained the idea of having an external provider manage IT in your business. 

There comes a time when decision makers need to assess the value of IT within their business; how much am I spending on my IT investments and what technology is going to make my firm future proof?

Companies often run lots of applications to do their jobs, so it can be a justification as to why they need “in-house” support.

"My IT team understand my business"  "I want someone available when issues need attention"  "We have always had our own IT team in house"

These can be some of the reasons why many firms have employed an in-house IT team, thinking that this is the best solution. But as the pace of technology continues to surge, it makes it nearly impossible for an in-house IT team to keep up. They often get caught up in the day to day operations and spend their days firefighting or in meetings, rather than providing proper fixes for issues, or strategic input that will drive the wider business objectives forward.

Scale of knowledge is also a benefit in adding external experts to the team – the pain of upgrading any application such as iManage or Iris is made much more manageable when the IT team supporting a firm is dealing with the same upgrade across multiple clients. Another factor is the ever increasing cost of this kind of resource; recruiting them, training them, retaining them, and managing them.

With all this mind, let’s take a look at some key considerations when making decisions about the best kind of IT Support:

  • Does your IT team fix issues quickly and to a good standard - Do they provide a quick workaround or really look into the core issues for a long term fix?
  • Is your staff’s productivity effected by technology / business processes?
  • Has your business lost profits from technological issues?
  • Is your business growth struggling to progress?

If  you answer yes to any of these questions, it might be time to reassess your IT position. In-house teams are becoming a legacy feature, so let’s look at an alternative; a more effective solution.

Introducing your pro-active IT Support Partner

A Managed Service Provider (MSP) could boost your company’s growth to new heights. An MSP is a company that remotely manages a client’s IT infrastructure and supports day to day issues. There are a plethora of reasons why outsourcing your IT with an MSP can improve outputs within your business. Here are some of the highlights:

Saving you money

One of the key advantages to the MSP model is that it tends to be more cost effective than hiring a full-time in-house IT team. A client knows the costs upfront and therefore enabling a business to budget effectively. An MSP will proactively manage your entire infrastructure; therefore, a business doesn’t need to hire more employees, which in turn means less expenditure on salaries, training, and benefits. The pace of technology is constantly increasing as new systems and processes are created. IT professionals need to be constantly learning, training and taking exams to be ahead – and this is expensive. An MSP is essentially a highly trained in-house IT team but without the associated costs. In short, access to real experts but for cheaper. 

Avoid the risk of downtime

Inevitably, people get sick, have holidays, family emergencies and are out of the office for countless reasons. What do you do if multiple people from your IT team are away at the same time? What happens if your network fails or you have a security breach when your IT team are short-staffed? Without a doubt employee productivity plummets, causing a negative impact to your bottom line.

By outsourcing your IT team, you can take comfort in knowing that your business will always be running as efficiently as possible with IT experts optimizing your IT, resulting in zero downtime. This means that with a 24/7 help desk and on-site support, your business will experience fewer issues and overall have a higher performance rate.

Newest tech implemented fast

Experienced experts can provide sound advice on which technologies will enhance your business and give you the competitive edge. It also means quicker implementation of new technologies by people who work with these systems all the time. Handling the same project in-house could take more time and cost more if there are skills gaps. Time spent hiring the right people and training them could reduce your competitiveness. Why waste time and money when industry experts can advise you on solutions you didn’t even know you needed, and implement them? MSPs are always taking on dynamic and unique solutions that make them stand out amongst the crowd.

Peace of mind

Outsourcing your IT won’t solve every single problem but knowing that your technology is in safe hands enables business leaders to be fully focused on strategic decisions. Time spent on IT can be used on decisions that will drive the business forward and generate profit.

Security at the forefront

Outsourced IT providers ensure your business is protected with the latest IT security. MSPs are very security conscious and hold a lot of responsibility for their client’s data – so they know they need to be well-equipped and will want to project this onto their customers. MSPs work with security issues day in day out, so they will be fully aware of compliance standards, minimising the risk related to client data and other sensitive information.

What next?

Having a highly skilled support team underpinning your systems and ensuring the day to day is running at full steam will empower your staff to be highly productive and drive daily operations. You could be sacrificing your business’s growth by not considering that your in-house IT might not be the most effective approach to managing your IT infrastructure. By having MSP experts in charge who can immerse themselves into your business quickly, multiple areas of your business can improve. It is not just about saving money or having a tighter security protection; it’s about each element of your business coming together and uniting smoothly to produce unlimited successes. IT facilitates this.

At T-Tech, support is our foundation. If you are having thoughts about changing your IT support provider, get in touch by emailing Our support service is there to guide you should you face any issues and ensure the smooth running of all your IT systems.


9 Helpful Teams Meeting Tips

We love Microsoft Teams for so many reasons - not just because of our added telephony functionality, but also because of the various features it maintains, which continues to bring us so many business benefits.


T-Tech star team complete 550km bike ride for Norwood charity

After a tough but thrilling week, 4 of the T-Tech team are proud to have completed a 550km bike ride along the West Coast of the USA.


T-Tech earns inaugural EP 51 ranking from prestigious MSP 501 Program

T-Tech has been named as one of EMEA’S premier managed service providers on the inaugural Channel Futures European Partners 51 (EP 51) rankings.


T-Tech Sponsors - Accountancy Age Roadshow

It was great to see lots of people at the event this week. I found it useful and thought provoking when it comes to the future of accountancy and how our world looks in the short to medium term.


T-Tech growth leads to office move

We are delighted to have officially moved into our new office! Now residing in Angel, we have expanded our office space following new advancements and growth at T-Tech.


The Client of the Future – Innovating around the Client Experience

As featured on Alternative Insights and their series on The Client of the Future, Lauren Parker-Mitchell, Head of Sales & Marketing at T-Tech, considers the business challenges faced as the client base changes in the Accountancy sector and offers...


Flip the switch with Microsoft Teams: enhancing the power of teamwork

Wouldn’t it be great if getting your workforce working together was as easy as flipping a switch? 


T-Tech launch brand new Unified Communications solution

T-Tech are pleased to announce the launch of our fully integrated Microsoft Teams and Telephony Unified Comms solution.


T-Tech ranked among world’s most elite 501 Managed Service Providers

T-Tech has been named as one of the world’s premier managed service providers on the prestigious 12th-annual Channel Futures MSP 501 rankings.


T-Tech win MSP Industry Specialist Award

A night at the inaugural European MSP Innovation Awards recognised T-Tech as the winner of the Industry Specialist Award.


T-Tech MD answers five crucial questions for MSPs

As the winner of the Industry Specialist award at the European MSP Innovation awards on 12th June 2019, Channel Partner Insight put five crucial questions to T-Tech MD Daniel Teacher.


T-Tech Go the Distance

With lots of exciting changes and new developments at T-Tech, there was no better way to celebrate our end of year team event than at a high-tech and thrilling go karting track!


Get in early for our next set of Technology Workshops!

We are back again with another set of Technology Workshops, this time taking a closer look at Intelligent Automation and the business benefits this emerging technology brings. We will be focusing on how the intelligence platform and the use of...


T-Tech acquires Ladybird Communications

Exciting news to share!

Purchase of long standing, trusted provider of telecoms services position T-Tech as a one stop consultancy and managed services provider to SMEs.


Embracing the digital age

For accounting professionals in 2018, there is a need to recognise and confront operational challenges to make the shift to digital change. The HRMC’s move to making tax digital, and new regulations like MIFID II, are putting digital...


Away from the office - Does the tech work?

Do you have the right tools on your desk that allow you to work in a modern way? Or are you stuck with a traditional desktop that restricts your mobility, requires printing for every piece of work or meeting, therefore making remote or agile...