Determining whether outsourcing your IT is the right choice for your business can be a tricky decision. You might have your own in-house IT team and you might not have ever entertained the idea of having an external provider manage IT in your business.
There comes a time when decision makers need to assess the value of IT within their business; how much am I spending on my IT investments and what technology is going to make my firm future proof?
Companies often run lots of applications to do their jobs, so it can be a justification as to why they need “in-house” support.
"My IT team understand my business" "I want someone available when issues need attention" "We have always had our own IT team in house"
These can be some of the reasons why many firms have employed an in-house IT team, thinking that this is the best solution. But as the pace of technology continues to surge, it makes it nearly impossible for an in-house IT team to keep up. They often get caught up in the day to day operations and spend their days firefighting or in meetings, rather than providing proper fixes for issues, or strategic input that will drive the wider business objectives forward.
Scale of knowledge is also a benefit in adding external experts to the team – the pain of upgrading any application such as iManage or Iris is made much more manageable when the IT team supporting a firm is dealing with the same upgrade across multiple clients. Another factor is the ever increasing cost of this kind of resource; recruiting them, training them, retaining them, and managing them.
With all this mind, let’s take a look at some key considerations when making decisions about the best kind of IT Support:
- Does your IT team fix issues quickly and to a good standard - Do they provide a quick workaround or really look into the core issues for a long term fix?
- Is your staff’s productivity effected by technology / business processes?
- Has your business lost profits from technological issues?
- Is your business growth struggling to progress?
If you answer yes to any of these questions, it might be time to reassess your IT position. In-house teams are becoming a legacy feature, so let’s look at an alternative; a more effective solution.
Introducing your pro-active IT Support Partner
A Managed Service Provider (MSP) could boost your company’s growth to new heights. An MSP is a company that remotely manages a client’s IT infrastructure and supports day to day issues. There are a plethora of reasons why outsourcing your IT with an MSP can improve outputs within your business. Here are some of the highlights:
Saving you money
One of the key advantages to the MSP model is that it tends to be more cost effective than hiring a full-time in-house IT team. A client knows the costs upfront and therefore enabling a business to budget effectively. An MSP will proactively manage your entire infrastructure; therefore, a business doesn’t need to hire more employees, which in turn means less expenditure on salaries, training, and benefits. The pace of technology is constantly increasing as new systems and processes are created. IT professionals need to be constantly learning, training and taking exams to be ahead – and this is expensive. An MSP is essentially a highly trained in-house IT team but without the associated costs. In short, access to real experts but for cheaper.
Avoid the risk of downtime
Inevitably, people get sick, have holidays, family emergencies and are out of the office for countless reasons. What do you do if multiple people from your IT team are away at the same time? What happens if your network fails or you have a security breach when your IT team are short-staffed? Without a doubt employee productivity plummets, causing a negative impact to your bottom line.
By outsourcing your IT team, you can take comfort in knowing that your business will always be running as efficiently as possible with IT experts optimizing your IT, resulting in zero downtime. This means that with a 24/7 help desk and on-site support, your business will experience fewer issues and overall have a higher performance rate.
Newest tech implemented fast
Experienced experts can provide sound advice on which technologies will enhance your business and give you the competitive edge. It also means quicker implementation of new technologies by people who work with these systems all the time. Handling the same project in-house could take more time and cost more if there are skills gaps. Time spent hiring the right people and training them could reduce your competitiveness. Why waste time and money when industry experts can advise you on solutions you didn’t even know you needed, and implement them? MSPs are always taking on dynamic and unique solutions that make them stand out amongst the crowd.
Peace of mind
Outsourcing your IT won’t solve every single problem but knowing that your technology is in safe hands enables business leaders to be fully focused on strategic decisions. Time spent on IT can be used on decisions that will drive the business forward and generate profit.
Security at the forefront
Outsourced IT providers ensure your business is protected with the latest IT security. MSPs are very security conscious and hold a lot of responsibility for their client’s data – so they know they need to be well-equipped and will want to project this onto their customers. MSPs work with security issues day in day out, so they will be fully aware of compliance standards, minimising the risk related to client data and other sensitive information.
Having a highly skilled support team underpinning your systems and ensuring the day to day is running at full steam will empower your staff to be highly productive and drive daily operations. You could be sacrificing your business’s growth by not considering that your in-house IT might not be the most effective approach to managing your IT infrastructure. By having MSP experts in charge who can immerse themselves into your business quickly, multiple areas of your business can improve. It is not just about saving money or having a tighter security protection; it’s about each element of your business coming together and uniting smoothly to produce unlimited successes. IT facilitates this.
At T-Tech, support is our foundation. If you are having thoughts about changing your IT support provider, get in touch by emailing email@example.com. Our support service is there to guide you should you face any issues and ensure the smooth running of all your IT systems.