In most accountancy practices, the practice management system sits quietly in the background. It does what it is supposed to do. Work gets allocated, deadlines are met, clients are serviced. From the outside, everything looks fine.
Because of that, it is easy to assume the system is doing its job.
But working with accountancy practices every day, we often see that “working” can mean very different things depending on who you ask.
For some people in the practice, a system that is stable and not causing major issues is a success. For others, particularly those using it day in and day out, the experience can feel very different. Slow performance, manual workarounds and small frustrations can become part of daily life, even if nothing appears to be broken.
Why this matters more than ever
As accountancy practices grow, the gap between perception and reality can quietly widen.
Practices are operating with larger teams, more services and increasingly complex application stacks. Practice management systems rarely operate in isolation. They are connected to document management, reporting, time recording, billing, AML and a growing number of supporting tools.
Small inefficiencies that are barely noticeable at a leadership level can have a significant impact when they are repeated dozens of times a day across a team. Over time, these issues can affect productivity, morale and the ability of the practice to scale efficiently.
What we see working with accountancy practices
At T-Tech, we support accountancy practices across the UK and work closely with the systems and applications they rely on every day.
What we see most often is not software that is fundamentally broken. Instead, we see systems that are stable but not optimised. Manual processes that have become accepted as normal. Integrations that are technically in place but not working as well as they could.
In many cases, the challenge is not the platform itself, but how it is set up, supported and understood. This is where deep knowledge of the accountancy app stack makes a real difference.
Why we are running this survey
We are launching a short survey to better understand how practice management systems are really experienced across accountancy practices.
We want to hear from people at all levels of the practice. Those involved in decision making, and those using the systems every day. The aim is to build an honest picture of how these platforms are performing in the real world, where they help, and where they create friction.
This is not about criticising specific systems or vendors. It is about understanding how well they are supporting modern accountancy practices in practice, not just in theory.
How we will use the insights
All responses will be anonymised. The results will be shared in future content and used to highlight common themes we see across the profession.
We will also use the findings to inform a senior leadership roundtable, where we will bring practice leaders together to discuss what the data is telling us and what can be done to improve outcomes.
Whether you help shape technology decisions or work with the systems every day, your perspective matters.
The survey is short and designed to be relevant to a range of roles within accountancy practices. By taking part, you will be helping to create a clearer, more balanced view of how practice management systems are really working today.
Complete the survey and share your experience.