Mastering Accountancy Software: A Unique Advantage for Your Firm's IT Support

In this blog, we are delving into the intricate world of IT support tailored specifically for the accountancy industry. A key aspect that sets us apart from almost all MSPs: our comprehensive knowledge of a vast array of accounting applications. 

At T-Tech, we understand that efficiency and reliability are paramount for accountancy practices. That's why we've made it our mission to master not just a handful, but every accounting application commonly used in the industry today. From Alpha Tax to CCH, Digita to Xero, and many more, our expertise covers the entire spectrum of accounting software. 

But why does this matter? Let's break it down. 

Support that understands your app stack: At T-Tech, we pride ourselves on our knowledge of complicated accountancy applications. Our support desk ticketing tool has over 80 application categories and a whopping 500+ sub-issue types related to accountancy apps. So even the systems that run our business are set up with accountants in mind. This helps us to understand the applications causing the most issues, shows us when there are widespread problems and helps us to improve the optimisation of your IT set-up. 

Application upgrades & updates: Each software provider has their schedule for updates and upgrades for their applications. This can be a real headache to keep up with and maintain. We have extensive knowledge and experience of helping firms complete these upgrades each and every year. This enables us to be able to respond quickly and efficiently to any planned (and unplanned) changes. In many cases, we will come to you with a plan to complete the upgrade and will have run tests before we start as these projects impact so many of our clients.  

Tailored Solutions underpinned by tried and tested infrastructure: Every accountancy firm operates differently, with unique workflows and preferences. With our extensive knowledge, we're equipped to tailor IT solutions that seamlessly integrate with your chosen accounting software. Whether you're a fan of Xero's simplicity and/or require the advanced features of CCH, we've got you covered. We have blueprint infrastructure designs built to support the complexity of legacy applications; these designs come from over ten years of experience. We learned the hard way, so you do have to. 

Efficient Troubleshooting: Picture this: you encounter a technical issue with your accounting software, and you need prompt assistance - you can rely on us. Our level of exposure to the technology powering accountancy firms means we can offer faster resolution in comparison to other MSPs as they will be relying on the 3rd party – which we all know can be a time-consuming challenge.  If this issue is related to your infrastructure, T-Tech’s deep understanding of various accounting platforms allows us to swiftly diagnose and resolve issues, minimising downtime and disruptions to your business operations 

Security as a priority: Security may not be the most appealing topic, but it is essential. T-Tech equip all our customers with a high level of protection and establishes various settings to keep security well-managed. We also offer a 24/7 monitored security and detection service to make sure if anything happens, we have a cost-effective and quick way to solve it.  

In conclusion, choosing T-Tech as your IT MSP means gaining a strategic advantage backed by unparalleled expertise in accounting software. With us by your side, you can focus on what you do best – serving your clients – while we take care of the technical intricacies behind the scenes. 

Ready to elevate your firm's IT support to new heights? Get in touch with us today, and let's embark on this journey together. 

Find out more about our Accountancy IT support services here